Policies
Cancellation & rescheduling.
Your appointment time is reserved especially for you. Because Hands of Mercy is a small, independent practice, late cancellations and missed appointments leave time that often cannot be filled by another client.
Please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment.
Cancellations or rescheduling requests made less than 24 hours before the appointment will be charged 50% of the scheduled service price.
No-shows will be charged 100% of the scheduled service price.
Rescheduling an appointment within the 24-hour window is considered a late cancellation and is subject to the same fee.
If a client arrives late, the session may need to be shortened so the following appointment can begin on time. The full scheduled service price still applies.
Illness, emergencies, and unexpected circumstances may be considered at Kelsy’s discretion.
When you book online you will be asked to confirm: “I have read and agree to the cancellation and rescheduling policy.”
The card that holds your appointment
Booking online requires a valid card. It is not charged when you book, and no deposit is taken — your massage is still paid for after your session.
The card is held securely by Square, our payment provider. Your card number is entered directly into Square and is never seen or stored by this website.
It is only ever charged if a late cancellation or no-show fee applies under the policy above, and only after Kelsy has reviewed it. Illness and emergencies are at her discretion, so nothing is charged automatically.
Payment
Payment is normally taken after your massage. Kelsy accepts Square, Venmo, cash and check.
Gift certificates
Gift certificates are available. Call or text Kelsy and she will sort one out.
(425) 737-3101At least 24 hours’ notice, please.